Showroom Manager/Furniture-Nigeria

Job Role

Lead the showroom’s commercial, operational, and customer service functions to achieve sales targets, ensure exceptional customer experience, and uphold brand and operational standards.

KEY RESPONSIBILITIES

Sales Leadership & Performance

·        Achieve monthly, quarterly, and annual sales targets.

·        Monitor KPIs: conversion rate, footfall, average basket size, and revenue.

·        Drive upselling, cross-selling, and customer engagement techniques.

·        Analyze sales performance and take corrective actions when needed.

·        Ensure consistent follow-up with leads, quotations, and customer inquiries.

·        Engage in deal closing efforts whenever needed, approve on discount percentages within acceptable margin.

·        Coordinate with business unit manager for special discount requests.

·        Advise on marketing needs to increase footfalls through marketing campaigns.

Customer Experience & Showroom Service

·        Maintain high standards of customer service and showroom ambiance.

·        Resolve customer issues, complaints, and escalations professionally.

·        Ensure customer follow-up for after-sales, delivery confirmations, and service / item quality feedback.

·        Build long-term customer relationships and repeat business.

Team Management & Leadership

·        Supervise, motivate, and guide showroom sales staff.

·        Manage attendance and maintain excellent customer service culture.

·        Conduct daily briefings and weekly performance meetings.

·        Coach team members on sales techniques, product knowledge, and customer handling.

·        Manage staff performance, through formal and informal assessments.

·        Assess training needs, advise on specific training sessions in coordination with business unit manager and HR Department.

·        Participate in manpower planning based on business needs.

Showroom Operations & Standards

·        Maintain daily showroom readiness: display, cleanliness, lighting, scent, temperature.

·        Ensure proper product display, stock levels, price tags, and signage.

·        Monitor and manage showroom maintenance needs (AC, lighting, fixtures, etc.).

·        Ensure compliance with SOPs, policies, audits, and operational guidelines.

·        Submit monthly expenditure budgets, track, approve, and report daily expenditures.

·        Act as the primary point of contact in deal closing finalization, manage the overall invoicing process from order placement and payment confirmation through to delivery completion.

Inventory & Product Management

·        Coordinate with warehouse and Business unit operations for stock replenishment.

·        Monitor slow-moving, fast-moving, and high-value items, attend into relevant actions accordingly.

·        Ensure accurate stock counts and documentation.

·        Oversee receiving, tagging, and product placement.

Reporting & Administration

·        Prepare daily/weekly/monthly sales reports for management.

·        Report footfall, conversion rates, and team performance metrics.

·        Submit market insights, customer feedback, and competitor analysis.

·        Ensure accurate use of POS/ERP systems (sales orders, quotations, customer records)

Qualification & Experience Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 5–7 years of experience in showroom management, with a minimum 3 years in furniture showroom management.
• Proven track record of achieving sales targets and managing high-performing sales teams.
• Experience in handling showroom operations, merchandising standards, and customer service processes.
• Familiarity with SAGE system is a plus.

Skills Set

• Strong understanding of customer behavior, and showroom traffic management.
• Knowledge of stock management, and product display techniques.
• Strong sales acumen with the ability to engage in active selling, upselling, and cross-selling.
• Exceptional deal-closing capability with sound judgment on discount approval within margin.
• Proven ability to lead, motivate, and develop sales teams.
• Excellent verbal and written communication in English language. With focus on customer interaction and team leadership.
• Strong sense of ownership, accountability, and initiative.
• High emotional intelligence and a customer-first mindset.
• Ability to work under pressure, manage peak-hours traffic, and adapt to operational challenges.
• Professional appearance, punctuality, and adherence to company values and policies.